Wipro Career Opening
Wipro Associate Recruitment 2026
Freshers Jobs in Pune
| Company | Wipro |
|---|---|
| Category | IT |
| Job Type | Full Time |
| Location | Pune |
| Experience | 0 - 1 Year |
| Batch Eligible | 2025 / 2026 Batch |
| Course | B.E / B.Tech / MCA |
About Company
Wipro is one of India's leading global technology and consulting companies, helping businesses accelerate their digital transformation. The company provides a wide range of IT services, including cloud computing, artificial intelligence (AI), cybersecurity, data analytics, application development, business process services, and digital engineering.
With a presence in more than 60 countries, Wipro serves clients across industries such as banking, healthcare, retail, manufacturing, telecommunications, and energy. The company is known for delivering innovative technology solutions that help organizations improve efficiency, enhance customer experiences, and achieve sustainable business growth.
Job Description
As a Technical Support Associate, you will be responsible for assisting customers by identifying, troubleshooting, and resolving technical issues efficiently. The role involves providing timely support through phone, email, chat, or ticketing systems while ensuring a positive customer experience.
You will work closely with internal teams to diagnose complex problems, escalate issues when required, and follow up until they are successfully resolved. Maintaining accurate documentation, adhering to service level agreements (SLAs), and delivering high-quality support are essential responsibilities. This position requires strong problem-solving abilities, effective communication skills, and a customer-focused approach to ensure smooth and uninterrupted business operations.
Roles & Responsibilities
- Provide prompt and professional technical support to customers through phone, email, chat, or other support channels.
- Understand customer issues, identify the root cause, and offer accurate solutions within the expected turnaround time.
- Guide users through step-by-step troubleshooting to resolve product or service-related problems.
- Escalate complex technical issues to the relevant teams whenever additional support is required.
- Maintain accurate records of customer interactions, support requests, and issue resolutions.
- Follow up with customers to ensure their concerns have been resolved and they are satisfied with the support provided.
- Adhere to company policies, quality standards, and service level agreements (SLAs) while handling customer requests.
- Collaborate with team members to improve service quality and contribute to a positive customer experience.
- Stay updated with product features, system updates, and internal processes through regular training.
Eligibility Criteria
- Bachelor's degree in any discipline from a recognized university.
- Freshers and candidates with relevant customer or technical support experience are welcome to apply.
- Basic understanding of computer systems, operating systems, and common software applications.
- Willingness to work in rotational shifts, including weekends if required.
- Ability to learn new technologies and adapt to changing business requirements.
Skills Required
- Strong verbal and written communication skills.
- Excellent problem-solving and analytical abilities.
- Customer-focused approach with a professional attitude.
- Basic technical troubleshooting and computer knowledge.
- Ability to work effectively both independently and as part of a team.
- Good time management and organizational skills.
- Attention to detail while handling customer queries and maintaining records.
- Willingness to continuously learn and improve technical knowledge.
- Ability to remain calm and handle customer concerns professionally in a fast-paced environment.
Selection Process
The Wipro recruitment process may include the following stages:
- Online Application
- Resume Screening
- Aptitude Assessment (if applicable)
- Technical Assessment or Technical Interview
- HR Interview
- Document Verification
- Final Offer and Onboarding
Note: The selection process may vary depending on the job role, location, and business requirements.
This application is no longer accepting applications
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