Verint Trainee Product Support Recruitment 2026 | Freshers Jobs in Bangalore

Verint Systems is a global company focused on customer engagement and experience (CX) automation. It helps businesses improve how they interact with their customers through advanced software solutions.

The company works with large enterprises across industries such as banking, telecom, retail, and healthcare. Its products are used to manage customer interactions, analyze behavior, and improve service efficiency.

Verint’s core strength lies in combining analytics, AI-driven tools, and customer engagement platforms. This allows companies to deliver better customer experiences while improving operational productivity.

The work culture emphasizes collaboration, diversity, and continuous learning. Employees are encouraged to adapt to changing technologies and solve real business challenges.

For freshers, this environment can be a valuable training ground. However, it also means you need to be proactive. The company expects you to take responsibility for your learning and performance.

The salary for the Trainee Product Support position will be offered according to company norms and industry standards.

The Trainee – Product Support role focuses on handling technical issues related to Verint’s software products. You will work closely with customers, understand their problems, and provide solutions or escalate issues when needed.

This role is not limited to answering queries. You will analyze system behavior, identify root causes, and ensure issues are resolved efficiently. It involves working with databases, CRM tools, and internal support systems.

You may also handle customer account updates, permissions, and system configurations. The role requires strong communication skills because you will interact with customers regularly.

This is a support role—but a technical one. If you treat it seriously, it can become a strong foundation for roles in development, DevOps, or product engineering later.

• Respond to customer queries and technical issues
• Analyze software problems and identify root causes
• Provide solutions or escalate issues when required
• Track and manage customer tickets effectively
• Maintain communication with internal support teams
• Update customer data and system configurations
• Manage user permissions and access controls
• Share product updates and notifications with customers
• Ensure timely resolution of issues
• Maintain documentation and reporting

• Bachelor’s degree in a technical or related field
• Open to freshers and candidates with up to 1 year experience
• Willingness to work in night shifts
• Basic understanding of software systems
• Knowledge of SQL is a plus
• Good communication skills (mandatory)
• Ability to handle customer interactions
• Problem-solving mindset
• Basic understanding of IT support processes
• Willingness to learn and adapt

• Strong verbal and written communication
• Basic SQL knowledge
• Analytical thinking
• Problem-solving ability
• Customer handling skills
• Understanding of CRM tools
• Time management
• Ability to work under pressure
• Team collaboration
• Attention to detail

Eligibles can apply for this drive online by clicking the link below. All upcoming interview details, exam schedules, and shortlisting updates will be sent directly to your registered email address.

👉 Click Here to Apply: Verint Official website

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