HackerRank Technical Support Engineer L1 Recruitment 2026

HackerRank is a globally recognized technology hiring platform used by over 2,500 companies to assess developer skills. It helps organizations identify and hire top technical talent through coding tests, challenges, and interview solutions.

The company plays a key role in modern recruitment by making hiring more data-driven and objective. Instead of relying only on resumes, companies use HackerRank to evaluate real coding ability. This approach has made it popular among startups as well as large enterprises.

For candidates, HackerRank is more than just a platform—it is a learning ecosystem. Developers use it to practice coding, prepare for interviews, and compete in challenges. This gives employees a strong exposure to real-world technical environments.

Working here means being part of a fast-moving tech company where learning never stops. Employees often interact with global clients, engineering teams, and product teams, which helps build both technical and communication skills.

Salary information has not been disclosed in the available job details. Candidates should confirm compensation on the official application page.

The Technical Support Engineer L1 role is the first line of support for customers using HackerRank’s platform. You will handle incoming tickets, resolve issues, and ensure customers have a smooth experience.

Your main responsibility is to understand problems quickly, fix what you can, and escalate complex issues with proper details. This is not just a support job—it requires technical thinking, attention to detail, and structured problem-solving.

You will work in a 24×7 support environment with rotational shifts. The role also involves using tools, analyzing logs, and collaborating with higher-level engineers.

• Respond to customer tickets within defined SLA timelines
• Solve basic product and configuration issues independently
• Escalate complex problems with clear documentation
• Monitor ticket queues and prevent SLA breaches
• Maintain proper ticket updates and closure notes
• Analyze logs and identify root causes
• Use AI tools to improve response speed and accuracy
• Ensure high-quality communication with customers
• Work in rotational shifts including weekends
• Contribute to internal knowledge base documentation

• Open to any degree graduates
• Freshers and up to 3 years experience allowed
• Basic understanding of technical concepts required
• Comfortable with English communication
• Willing to work in rotational shifts
• Interest in technical support or IT roles
• Familiarity with debugging and troubleshooting
• Ability to handle customer interactions calmly
• Good problem-solving mindset
• Available for full-time role

• Basic knowledge of REST APIs (HTTP methods, status codes)
• Understanding of SQL queries
• Ability to read logs and error messages
• Familiarity with browser developer tools
• Strong written communication skills
• Analytical thinking and troubleshooting ability
• Time management and SLA awareness
• Basic technical support knowledge
• Ability to use AI tools effectively
• Team collaboration skills

Eligibles can apply for this drive online by clicking the link below. All upcoming interview details, exam schedules, and shortlisting updates will be sent directly to your registered email address.

👉 Click Here to Apply: HackerRank Official website