HackerRank Off Campus 2026 Hiring Fresher For Technical Support Engineer L1 | Work From Home
Candidates looking for freshers jobs in Work From Home can now apply for the latest HackerRank recruitment 2026. The company is hiring for the role of Technical Support Engineer L1. Check eligibility criteria, salary package, and direct apply link below.
The Technical Support Engineer L1 role at HackerRank is suitable for candidates looking to build experience in professional work environments, communication, teamwork, and business operations.
| Company | HackerRank |
|---|---|
| Category | IT |
| Job Type | Full time |
| Location | Work From Home |
| Experience | FresherS |
| Batch Eligible | Any Batch |
| Course | Bachelor’s / Master’s Degree |
HackerRank is a globally recognized technology hiring platform used by over 2,500 companies to assess developer skills. It helps organizations identify and hire top technical talent through coding tests, challenges, and interview solutions.
The company plays a key role in modern recruitment by making hiring more data-driven and objective. Instead of relying only on resumes, companies use HackerRank to evaluate real coding ability. This approach has made it popular among startups as well as large enterprises.
For candidates, HackerRank is more than just a platform—it is a learning ecosystem. Developers use it to practice coding, prepare for interviews, and compete in challenges. This gives employees a strong exposure to real-world technical environments.
Working here means being part of a fast-moving tech company where learning never stops. Employees often interact with global clients, engineering teams, and product teams, which helps build both technical and communication skills.
₹4 LPA – ₹7 LPA (depending on skills and performance)
Freshers may start on the lower side, but growth depends heavily on performance and technical learning. There are no unrealistic salary promises here—this is a standard entry-level tech role with solid growth potential.
The Technical Support Engineer L1 role is the first line of support for customers using HackerRank’s platform. You will handle incoming tickets, resolve issues, and ensure customers have a smooth experience.
Your main responsibility is to understand problems quickly, fix what you can, and escalate complex issues with proper details. This is not just a support job—it requires technical thinking, attention to detail, and structured problem-solving.
You will work in a 24×7 support environment with rotational shifts. The role also involves using tools, analyzing logs, and collaborating with higher-level engineers.
- Respond to customer tickets within defined SLA timelines
- Solve basic product and configuration issues independently
- Escalate complex problems with clear documentation
- Monitor ticket queues and prevent SLA breaches
- Maintain proper ticket updates and closure notes
- Analyze logs and identify root causes
- Use AI tools to improve response speed and accuracy
- Ensure high-quality communication with customers
- Work in rotational shifts including weekends
- Contribute to internal knowledge base documentation
- Open to any degree graduates
- Freshers and up to 3 years experience allowed
- Basic understanding of technical concepts required
- Comfortable with English communication
- Willing to work in rotational shifts
- Interest in technical support or IT roles
- Familiarity with debugging and troubleshooting
- Ability to handle customer interactions calmly
- Good problem-solving mindset
- Available for full-time role
- Basic knowledge of REST APIs (HTTP methods, status codes)
- Understanding of SQL queries
- Ability to read logs and error messages
- Familiarity with browser developer tools
- Strong written communication skills
- Analytical thinking and troubleshooting ability
- Time management and SLA awareness
- Basic technical support knowledge
- Ability to use AI tools effectively
- Team collaboration skills
This is not a “coding job” initially
Work pressure can be high due to SLAs
Rotational shifts can affect routine
Customer interactions can be stressful
But here’s the trade-off:
You gain real-world technical exposure
You learn faster than most freshers
You build problem-solving skills
If you expect easy work, this is not for you.
If you want growth, this is a strong starting point.
✔ Verified & Updated by JobOffCampus Editorial Team
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