Citi Support Specialist Recruitment 2026

Citi is one of the world’s leading global banks with over 200 years of experience in financial services. The company operates in multiple countries and serves millions of customers, including individuals, businesses, and governments. Citi’s main focus is to help clients grow by providing services such as lending, payments, asset management, and investment solutions. It has built a strong reputation for reliability, innovation, and customer-centric services. Working at Citi means being part of a global system where processes are structured, learning is continuous, and performance matters. The company invests in digital transformation, making it an ideal place for freshers who want to understand modern banking technologies like APIs and financial data systems. For students entering the workforce, Citi provides a stable and structured environment where they can gradually develop both technical and professional skills.

The Support Specialist role at Citi is part of the CitiConnect team. This position focuses on helping clients resolve issues related to digital banking services such as file transfers, APIs, and system integrations. You will work closely with both clients and internal teams to understand problems, investigate root causes, and provide solutions. The role combines technical understanding with customer interaction, making it suitable for candidates who are comfortable with both. Your day-to-day work will involve analyzing client issues, responding to queries, and ensuring smooth functioning of Citi’s digital platforms. Over time, you will also learn how financial systems communicate and process transactions globally.