Citi Support Specialist Recruitment 2026 | Freshers Jobs in Mumbai

Citi is one of the world’s leading global banks with over 200 years of experience in financial services. The company operates in multiple countries and serves millions of customers, including individuals, businesses, and governments.

Citi’s main focus is to help clients grow by providing services such as lending, payments, asset management, and investment solutions. It has built a strong reputation for reliability, innovation, and customer-centric services.

Working at Citi means being part of a global system where processes are structured, learning is continuous, and performance matters. The company invests in digital transformation, making it an ideal place for freshers who want to understand modern banking technologies like APIs and financial data systems.

For students entering the workforce, Citi provides a stable and structured environment where they can gradually develop both technical and professional skills.

The salary for the Support Specialist position will be offered according to company norms and industry standards.

The Support Specialist role at Citi is part of the CitiConnect team. This position focuses on helping clients resolve issues related to digital banking services such as file transfers, APIs, and system integrations.

You will work closely with both clients and internal teams to understand problems, investigate root causes, and provide solutions. The role combines technical understanding with customer interaction, making it suitable for candidates who are comfortable with both.

Your day-to-day work will involve analyzing client issues, responding to queries, and ensuring smooth functioning of Citi’s digital platforms. Over time, you will also learn how financial systems communicate and process transactions globally.

• Provide technical support for CitiConnect systems
• Handle client queries and resolve issues efficiently
• Investigate escalated cases from internal teams
• Perform root cause analysis for recurring problems
• Communicate clearly with clients via email or calls
• Follow company communication standards and etiquette
• Work with teams to improve system performance
• Ensure customer satisfaction through timely responses
• Support digital banking tools like APIs and file systems
• Maintain compliance with company policies and regulations

• Bachelor’s or Master’s degree in any discipline
• Freshers or candidates with up to 2 years experience
• Basic understanding of computer systems
• Good communication skills in English
• Willingness to work in Mumbai
• Ability to work in a team environment
• Interest in banking or financial systems
• Basic analytical thinking ability
• No strict percentage criteria mentioned
• Open to all batches

• Clear written and verbal communication
• Basic technical understanding
• Problem-solving mindset
• Attention to detail
• Ability to analyze issues logically
• Customer handling skills
• Time management
• Adaptability in work environment
• Basic knowledge of APIs or data systems (preferred)
• Ability to work under pressure

Eligibles can apply for this drive online by clicking the link below. All upcoming interview details, exam schedules, and shortlisting updates will be sent directly to your registered email address.

👉 Click Here to Apply: Citi Official website

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