Policybazaar Career Opening
Policybazaar Customer Service Representative Recruitment 2026
Freshers Jobs in Gurgaon
| Company | Policybazaar |
|---|---|
| Category | Non-IT |
| Job Type | Full Time |
| Location | Gurgaon |
| Experience | Freshers |
| Batch Eligible | Any Batch |
| Course | Any Degree |
About Company
Policybazaar is one of India’s largest online insurance marketplaces and a major fintech company that has changed how insurance products are bought and compared across the country. Founded with the mission of simplifying insurance for customers, the platform helps people compare policies related to health insurance, life insurance, vehicle insurance, and financial protection plans.
Over the years, Policybazaar has gained strong recognition due to its technology-driven approach and customer-focused services. Millions of customers visit the platform to compare insurance products and make informed financial decisions.
For freshers, working at Policybazaar offers exposure to customer handling, communication, insurance-related understanding, CRM tools, and real-world business interactions. Since customer support plays a key role in the organization, employees often develop strong interpersonal skills and problem-solving ability.
Candidates searching for Off Campus Hiring opportunities in customer support and service-based roles can consider this as a strong career-building option.
Job Description
The role of Customer Service Representative mainly focuses on handling customer queries, providing insurance-related support, solving customer concerns, and ensuring a smooth customer experience.
In simple words, your daily work will involve talking to customers, understanding their issues, explaining information clearly, updating records, and coordinating with teams whenever necessary.
This role requires patience, communication confidence, and problem-solving ability because customers may contact support for policy information, service issues, claim-related concerns, or general guidance.
On a normal working day, your responsibilities may include:
Handling inbound and outbound customer calls
Resolving customer concerns related to insurance services
Updating customer information and records
Explaining policies and service-related details clearly
Escalating unresolved concerns to internal teams
Ensuring customer satisfaction through professional communication
Candidates comfortable speaking with people and solving practical problems may perform well in this role.
Roles & Responsibilities
- Below are some practical responsibilities involved in this position:
- Handle inbound and outbound customer support calls professionally.
- Understand customer concerns and provide suitable guidance.
- Resolve service-related issues efficiently and professionally.
- Maintain accurate customer records and update information.
- Coordinate with internal teams to resolve escalations.
- Deliver excellent customer service experience consistently.
- Manage high call volume while maintaining quality communication.
- Explain insurance-related details in simple language.
- Follow company communication standards and service procedures.
- Build customer trust through patience and professional behavior.
Eligibility Criteria
- Candidates applying for the Policybazaar Off Campus Hiring 2026 should review the following eligibility requirements.
- Candidates with a graduation degree in any discipline can apply.
- Freshers and candidates with up to 5 years of experience are eligible.
- Any graduate batch may be considered for this opportunity.
- Strong verbal communication skills in Hindi and English are preferred.
- Candidates should have basic computer knowledge.
- Applicants should be comfortable working in customer service roles.
- Ability to handle customer conversations professionally is important.
- Problem-solving mindset and patience are preferred.
- Candidates should be comfortable handling high call volumes.
- Positive attitude and willingness to learn are an added advantage.
Skills Required
- You do not need advanced technical expertise, but these skills can improve your chances of selection:
- Strong Hindi and English communication skills
- Customer handling and active listening ability
- Basic computer and typing knowledge
- Problem-solving and issue-resolution skills
- Confidence in speaking with customers professionally
- Time management and multitasking ability
- Patience while handling customer concerns
- Team coordination and workplace professionalism
- Ability to work under pressure and high call volumes
- Positive attitude and learning mindset
- Pro Tip for Freshers: Before attending interviews, practice speaking confidently in Hindi and English, improve customer communication basics, and prepare answers for common HR questions. Strong communication often becomes the biggest advantage during Off Campus Hiring selection.
Selection Process
Selection Process
1. Online Application
Candidates must first Apply Online through the official recruitment page.
Preparation Tip: Keep your updated resume ready with communication strengths and educational details.
2. Resume Shortlisting
Recruiters review candidate profiles based on eligibility and communication ability.
Preparation Tip: Highlight customer interaction, internships, language skills, or communication strengths.
3. Communication Assessment
Candidates may undergo verbal communication or screening rounds.
Preparation Tip: Practice introducing yourself confidently in English and Hindi.
4. Interview Round
The interview may focus on communication skills, problem-solving, confidence, and customer-handling situations.
Preparation Tip: Stay calm, answer confidently, and focus on professionalism.
5. Final Selection
Selected candidates receive offer-related communication and joining information.
This application is no longer accepting applications
Explore the latest job openings Join Our Job Communities
👉 Join our WhatsApp Group : Click Here
👉 Join our Telegram Channel : Click Here
Browse by Trending Categories
Recommended Career Gateways
Expand your search by exploring active off-campus opportunities, specialized training domains, and regional hiring hubs tailored for freshers.
