HackerRank Career Opening
HackerRank Customer Experience Engineer Recruitment 2026
Freshers Jobs in Bangalore
| Company | HackerRank |
|---|---|
| Category | IT |
| Job Type | Internship |
| Location | Bangalore |
| Experience | Freshers |
| Batch Eligible | 2024 / 2025 / 2026 |
| Course | B.E / B.Tech / MCA |
About Company
HackerRank is a leading technology platform that helps companies identify, assess, and hire skilled developers. Thousands of organizations worldwide use HackerRank to evaluate technical talent through coding assessments and developer-focused hiring solutions. The platform is trusted by startups, enterprises, and global technology companies to streamline recruitment and improve hiring outcomes. HackerRank fosters a culture of innovation, learning, and collaboration, making it an excellent place for students and fresh graduates to gain real-world industry experience.
Job Description
HackerRank is looking for enthusiastic and technically curious candidates to join as Customer Experience Engineer Interns in Bangalore. This internship provides an opportunity to work at the intersection of technology, customer support, and problem-solving.
As a Customer Experience Engineer Intern, you will assist customers in resolving technical issues, investigate platform-related concerns, and collaborate with internal teams to deliver a seamless user experience. You will gain hands-on exposure to troubleshooting, customer communication, product workflows, and modern SaaS environments.
The role is ideal for students and recent graduates who enjoy solving problems, understanding technical systems, and helping users achieve success while using technology products.
Roles & Responsibilities
- Assist customers in resolving technical and product-related issues.
- Investigate and troubleshoot platform concerns reported by users.
- Communicate solutions clearly through email, chat, and support channels.
- Work with engineering and product teams to escalate complex issues.
- Reproduce customer-reported bugs and document findings.
- Maintain accurate records of customer interactions.
- Contribute to knowledge base articles and support documentation.
- Monitor support tickets and ensure timely responses.
- Identify recurring customer issues and suggest improvements.
- Deliver a positive and professional customer experience.
Eligibility Criteria
- Pursuing or recently completed a degree in Computer Science, IT, or related fields.
- Strong communication skills in written and spoken English.
- Basic understanding of software applications and web technologies.
- Problem-solving mindset with attention to detail.
- Ability to learn quickly and work independently.
- Interest in customer support, SaaS products, and technology.
- Willingness to collaborate with cross-functional teams.
Skills Required
- Technical Troubleshooting
- Customer Support
- Communication Skills
- Problem Solving
- Analytical Thinking
- SQL Basics
- Web Technologies Fundamentals
- Documentation Skills
- Attention to Detail
- Team Collaboration
- Time Management
- Adaptability
Selection Process
- Online Application
- Resume Screening
- Online Assessment
- Technical Problem-Solving Round
- Customer Scenario Discussion
- Hiring Team Interview
- Internship Offer
This application is no longer accepting applications
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