Epsilon Associate Client Support Engineer Recruitment 2026
Freshers Jobs in Bangalore
| Company | Epsilon |
|---|---|
| Category | IT |
| Job Type | Full Time |
| Location | Bangalore |
| Experience | Freshers |
| Batch Eligible | Any Batch |
| Course | Any Graduate |
Epsilon is a global marketing technology company that helps leading brands deliver personalized customer experiences through data, digital media, messaging, and loyalty solutions. As part of Publicis Groupe, Epsilon provides technology and services that enable businesses to understand and engage with their customers.
The company processes more than 400 billion consumer actions daily and develops proprietary technologies focused on customer identity, personalization, and privacy-safe marketing. Epsilon has more than 8,000 employees worldwide.
Epsilon India has been recognized as a Great Place to Work-Certified™ organization. The company works across marketing technology, customer relationship management (CRM), loyalty solutions, email marketing, and digital operations.
Candidates interested in technology, SQL, UNIX, production support, and marketing technology operations can explore career opportunities with Epsilon.
Official website: epsilon.com/apac
Epsilon is hiring an Associate Client Support Engineer in Bengaluru, Karnataka, India. This opportunity is suitable for recent graduates with a marketing or technology-related degree and candidates with approximately 6 months to 1 year of relevant service delivery experience.
The role focuses on production operations, technical troubleshooting, incident management, client support, and the reliable delivery of marketing technology solutions. The selected candidate will work with operational teams and cross-functional stakeholders to investigate production issues, monitor processing activities, maintain service standards, and improve operational efficiency.
Candidates should have a thorough understanding of SQL and a good working knowledge of UNIX. Knowledge of marketing technology platforms, CRM, loyalty solutions, email marketing, ITIL practices, cloud platforms, and enterprise monitoring tools can be beneficial.
The position requires strong communication, analytical thinking, problem-solving skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Job Details:
- Job Title: Associate Client Support Engineer
- Company: Epsilon
- Job Location: Bengaluru, Karnataka, India
- Job Category: IT / Technical Operations
- Employment Type: Full-time
- Education: Bachelor's degree or equivalent professional experience
- Experience: Recent graduates or candidates with 6 months to 1 year of relevant service delivery experience
Applicants should review the official vacancy for the latest eligibility criteria and recruitment details before applying.
- Manage day-to-day operational activities for assigned client solutions.
- Monitor production processes, alerts, and scheduled activities.
- Troubleshoot processing failures, technical incidents, and data-related anomalies.
- Investigate production issues and coordinate root cause analysis with cross-functional teams.
- Create and manage incident tickets, following standard operating procedures.
- Escalate critical issues to the appropriate teams to support timely resolution.
- Maintain operational service levels and support SLA compliance.
- Coordinate with internal and external stakeholders throughout incident resolution.
- Validate data extracts and reports against defined business requirements.
- Contribute to operational documentation, runbooks, and escalation procedures.
- Identify opportunities to automate processes and reduce manual work.
- Support monitoring and alerting improvements across client solutions.
- Follow operational standards and ITIL-based best practices where applicable.
- Collaborate with delivery teams to improve service quality, productivity, and client satisfaction.
- Stay informed about marketing technology trends and Epsilon's product offerings.
Education:
- Bachelor's degree or equivalent professional experience.
- Recent graduates with a marketing or technology-related degree may be eligible.
Experience:
- Recent graduates or candidates with 6 months to 1 year of experience in service delivery involving real-time, high-volume transactional systems.
Technical Skills:
- Thorough understanding of SQL.
- Good working knowledge of UNIX.
- Interest in production support, technical operations, and troubleshooting.
- Familiarity with marketing technology, CRM, loyalty platforms, email marketing, or marketing operations is beneficial.
- Knowledge of ITIL practices and cloud platforms such as AWS, Azure, or GCP is desirable.
- Familiarity with ServiceNow, ThousandEyes, OpsRamp, or ELK may be beneficial.
Professional Skills:
- Strong written and verbal communication.
- Analytical thinking and problem-solving abilities.
- Ability to manage multiple tasks under pressure.
- Teamwork and collaboration across geographically distributed teams.
- Attention to detail and commitment to service quality.
- Willingness to learn new technologies, tools, and business domains.
Note: Candidates should verify the exact requirements against the official job listing.
SQL, UNIX, Production Support, Technical Troubleshooting, Incident Management, Root Cause Analysis, ITIL, Service Delivery, Marketing Technology, CRM, Email Marketing, Loyalty Solutions, Data Validation, Production Monitoring, SLA Management, Cloud Computing, AWS, Microsoft Azure, Google Cloud Platform, ServiceNow, ELK Stack, Problem Solving, Client Communication, Cross-functional Collaboration
The recruitment process may include resume screening, technical assessments or interviews, and discussions about communication skills and role suitability. The exact selection stages have not been confirmed in the supplied job description.
Candidates should follow the official application instructions and recruiter communications for accurate details about assessments, interviews, and hiring timelines.
Eligibles can apply for this drive online by clicking the link below. All upcoming interview details, exam schedules, and shortlisting updates will be sent directly to your registered email address.
👉 Click Here to Apply: Epsilon Official website
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