Concentrix Career Opening
Concentrix Team Leader – Collections Recruitment 2026
Freshers Jobs in Bangalore
| Company | Concentrix |
|---|---|
| Category | BPO |
| Job Type | Full Time |
| Location | Bangalore |
| Experience | 3 - 5 Years |
| Batch Eligible | Any Batch |
| Course | Any Graduate |
About Company
Concentrix is a global technology and business services company that helps businesses improve customer experience and performance. The company works with leading brands across different industries and provides services in customer support, business operations, and customer engagement. Concentrix offers career opportunities for professionals looking to grow their skills and build a career in a professional work environment.
Job Description
Concentrix is hiring an experienced Team Leader – Collections for its Bangalore location. The selected candidate will lead a team of collection agents, monitor daily performance, and help the team achieve recovery targets while maintaining high standards of customer service and compliance.
This role is suitable for professionals with 3–5 years of experience in collections, including at least one year of team leadership experience. Candidates should have good communication, team management, and analytical skills, along with a strong understanding of collection processes and performance reporting.
Roles & Responsibilities
- Lead and manage a team of collection agents to achieve recovery targets.
- Monitor daily performance, including recovery rates, Promise-to-Pay (PTP) conversions, and customer contact rates.
- Coach team members and conduct regular performance reviews.
- Ensure that all collection activities follow company policies and applicable compliance guidelines.
- Track team performance and prepare daily, weekly, and monthly reports.
- Identify performance gaps and take steps to improve productivity.
- Work with quality and training teams to improve service standards.
- Handle customer escalations and forward unresolved issues to the Operations Manager.
- Monitor team performance and identify training requirements.
- Ensure agreed client service levels and performance targets are met.
Eligibility Criteria
- Minimum 3–5 years of experience in collections.
- At least one year of experience managing a team of collection agents.
- Graduation in any discipline is preferred.
- Good understanding of collection processes and compliance requirements.
- Ability to manage team performance and achieve recovery targets.
- Strong communication, problem-solving, and leadership skills.
Skills Required
- Team Leadership and People Management
- Collections and Recovery Operations
- Customer Communication and Negotiation
- Performance Monitoring and KPI Analysis
- MS Excel and Reporting
- Customer Escalation Management
- Quality Assurance and Compliance
- Coaching and Team Development
Selection Process
The selection process may include an initial screening, an interview to assess collections experience and team management skills, and further discussions with the hiring team. The exact selection stages will be confirmed by Concentrix during recruitment.
How To Apply for Concentrix Recruitment?
Eligibles can apply for this drive online by clicking the link below. All upcoming interview details, exam schedules, and shortlisting updates will be sent directly to your registered email address.
👉 Click Here to Apply: Concentrix Official website
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