Concentrix Career Opening
Concentrix Concentrix Hiring Customer Service Representative | Bangalore | Apply Now Recruitment 2025
Freshers Jobs in Bangalore
| Company | Concentrix |
|---|---|
| Category | Non-IT |
| Job Type | Full Time |
| Location | Bangalore |
| Experience | Fresher – 2 Year |
| Batch Eligible | Any Graduate |
| Course | Any Graduation |
About Company
Concentrix is a global leader in customer experience (CX) solutions and business process outsourcing (BPO) services. Operating in more than 40+ countries, Concentrix supports some of the world’s largest brands across industries such as technology, e-commerce, banking, retail, healthcare, travel, and more.
The company specializes in delivering exceptional customer support, technical assistance, content moderation, sales, and back-office solutions. Concentrix is known for:
Its strong focus on innovation and digital transformation
A people-first work culture
Opportunities for skill development and career growth
Training programs designed to help employees excel in customer service roles
With a diverse employee base and a strong presence in India, Concentrix continues to be one of the most respected employers for young professionals seeking customer service and operations jobs.
Job Description
The Customer Service Representative (Advisor I) at Concentrix is responsible for assisting customers through inbound/outbound calls or digital channels based on client requirements. This role focuses on providing excellent customer support, resolving routine product or service issues, and ensuring a positive customer experience.
You will interact with customers professionally, identify their needs, and offer accurate solutions while meeting service quality standards.
Roles & Responsibilities
- Customer Support & Communication
- Deliver customer service that meets client-defined KPIs (Key Performance Indicators)
- Understand and clarify customer requirements; use decision-support tools to provide resolutions
- Listen actively to customer concerns and respond with empathy and professionalism
- Greet customers in a polite, friendly, and professional manner
- Process Handling & Documentation
- Maintain updated knowledge of client products/services
- Prepare accurate documentation and notate customer accounts properly
- Track, record, and retrieve information using the call-tracking database
- Respond to inquiries using reference materials, knowledge bases, or by escalating to senior staff
- Quality Improvement
- Participate in programs aimed at improving customer satisfaction
- Recommend additional products or services when appropriate
- Support business performance improvement initiatives
Eligibility Criteria
- Graduate or Undergraduate in any discipline (depends on project)
- 0–3 years of customer service or related experience
- Strong customer service mindset with courteous behavior
- Good computer navigation skills and basic PC knowledge
- Excellent communication skills (verbal and written)
- Dependable, disciplined, and strong attention to detail
- Ability to multitask and adapt quickly to changes
- Comfortable with repetitive tasks in a fast-paced, high-volume environment
- Capable of working independently as well as in a team
- Patience and professionalism during all customer interactions
- Ability to work in rotational shifts
- Additional skills may be required depending on the client or project
Skills Required
- 1. Communication Skills
- Strong verbal and written English communication
- Ability to explain information clearly and professionally
- Active listening skills with empathy
- 2. Customer Service Orientation
- Courteous, patient, and service-focused attitude
- Ability to handle challenging situations calmly
- Maintain a pleasant tone in all interactions
- 3. Technical & Computer Skills
- Good PC knowledge and typing skills
- Ability to navigate multiple systems/applications
- Familiarity with CRM tools or call-tracking systems (preferred)
- 4. Problem-Solving & Analytical Skills
- Ability to understand customer issues and provide solutions
- Strong probing skills to identify the root cause
- Capable of resolving customer queries independently
- 5. Adaptability & Flexibility
- Able to multitask in a fast-paced environment
- Comfortable handling repetitive tasks
- Willingness to work in rotational shifts
- 6. Teamwork & Professionalism
- Ability to work both independently and as part of a team
- Maintain discipline, punctuality, and professional conduct
- Open to feedback and continuous improvement
- 7. Emotional Stability (If Content Moderator Role)
- Ability to handle sensitive or explicit content
- Strong mental resilience
- High attention to detail
This application is no longer accepting applications
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