Cognizant Career Opening
Cognizant Cognizant Recruitment Hiring Graduates Freshers for Process Executive | Work From Home Recruitment 2025
Freshers Jobs in Work From Home
| Company | Cognizant |
|---|---|
| Category | IT |
| Job Type | Full time |
| Location | Work From Home |
| Experience | Fresher |
| Batch Eligible | Any Graduate |
| Course | Any Graduation |
About Company
Cognizant is an American multinational IT & consulting company headquartered in Teaneck, New Jersey, USA. It focuses on helping businesses transform digitally through modern technologies like:
Cloud
Data
AI
IoT
Automation
Cybersecurity
Cognizant also provides business process outsourcing (BPO), consulting, digital operations, and technology services.
The company employs over 292,500 professionals globally, making it one of the largest employers in the IT services industry.
Working at Cognizant is a great opportunity because the company provides:
Excellent career growth
Top-tier training programs
Strong work culture
Supportive management
Opportunity to work with global clients
Job Description
Cognizant is looking for highly enthusiastic individuals who can work in a Voice Process and provide excellent customer support. The role requires strong communication skills, customer handling skills, and a willingness to learn new tools and processes.
You will be interacting with customers, resolving queries, troubleshooting basic issues, and ensuring smooth operations. Candidates who are tech-savvy, confident, and flexible are ideal for this role.
Key Job Highlights
Excellent opportunity for freshers
Work from home
Voice process role
Competitive salary package
Good career growth in BPM/BPO
No prior experience required
Roles & Responsibilities
- Candidates selected for the Process Executive role will have the following responsibilities:
- Handle inbound and outbound calls professionally.
- Understand customer queries and provide accurate solutions.
- Troubleshoot basic technical or customer issues.
- Maintain high-quality standards during customer interactions.
- Update customer information and case details accurately in the system.
- Work closely with team leads and follow process guidelines.
- Maintain confidentiality of customer data.
- Meet daily productivity and quality performance metrics.
- Communicate clearly, politely, and confidently with customers.
- Provide first-level support and escalate complex issues when required.
- Show willingness to learn new processes and technologies.
- Adapt to changes in workflow, policy, or customer requirements.
Eligibility Criteria
- To be eligible for this role, candidates must have:
- A Bachelor’s degree in any discipline (B.A, B.Com, BBA, BCA, BSc, B.Tech, etc.)
- Excellent written and verbal communication
- Strong interpersonal skills
- Good computer knowledge
- Willingness to work in Night Shifts if required
- Willingness to work from the office (if requested later)
- Ability to perform in a fast-paced environment
- Good multitasking and problem-solving skills
Skills Required
- Cognizant is specifically looking for candidates who have:
- Core Skills
- Fluent English communication
- Good customer handling ability
- Basic technical troubleshooting
- Good email writing skills
- Basic computer and typing knowledge
- Soft Skills
- Strong communication (verbal & written)
- Interpersonal skills to communicate with management and customers
- Time management
- Detail-oriented and proactive
- Ability to stay calm under pressure
- Self-starter mindset
- Good organization skills
- Ability to work as part of a team
- Additional Preferred Skills
- Basic knowledge of VPN, MS Office, ITIL, or CRM tools (not mandatory)
- Ability to understand workflow and process documentation
This application is no longer accepting applications
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