Cognizant Digital Workplace Service Desk Recruitment 2026
Freshers Jobs in Pan India
| Company | Cognizant |
|---|---|
| Category | BPO |
| Job Type | Full Time |
| Location | Pan India |
| Experience | Freshers |
| Batch Eligible | 2025 / 2026 Batch |
| Course | Any Graduate |
Cognizant is a global IT services and consulting company that helps businesses improve their technology, operations, and digital experiences. The company works with clients across multiple industries, providing IT services, technical support, digital transformation, and business process solutions.
Cognizant offers career opportunities for graduates looking to begin their professional journey in technology and customer support. Through its Digital Workplace Practice, the company provides opportunities to develop technical troubleshooting, communication, incident management, and IT service desk skills.
Eligible graduates from the 2025 and 2026 batches can apply for this full-time Service Desk position, subject to the official eligibility criteria and recruitment process.
Cognizant is hiring fresh graduates from the 2025 and 2026 batches for its Digital Workplace Practice – Service Desk role across India. This full-time opportunity is suitable for candidates interested in starting a career in IT support, technical troubleshooting, and customer service.
As a Service Desk professional, you will assist users with technical issues, troubleshoot hardware and software problems, manage support tickets, and coordinate with internal IT teams to resolve incidents.
Job Highlights
- Company: Cognizant
- Role: Digital Workplace Practice – Service Desk
- Job Category: Technical Support / BPO
- Job Type: Full-Time Employment
- Eligible Batches: 2025 and 2026
- Eligible Degrees: Three-year full-time undergraduate degrees
- Location: Pan India, depending on business requirements
- Experience: Freshers
- Salary: Not disclosed; details will be provided during the hiring process
- Work Mode: Office-based
- Shift: Flexible shifts, including night shifts
Candidates should have good communication skills, a customer-focused attitude, basic technical knowledge, and the flexibility to work from a Cognizant office in the assigned shift.
Application Deadline: 31 October 2026, 11:59 PM, as stated in the supplied job notification.
Apply through the official recruitment channel and ensure you meet all eligibility requirements before submitting your application.
- Act as the first point of contact for users reporting IT-related problems.
- Register, monitor, and update support tickets accurately.
- Troubleshoot basic hardware, software, and computer system issues.
- Help resolve technical incidents within defined service-level agreements (SLAs).
- Escalate complex technical problems to the appropriate IT support teams.
- Maintain accurate records of incidents, resolutions, and user interactions.
- Prepare and update knowledge base articles to improve support efficiency.
- Communicate professionally with users from different backgrounds.
- Follow company policies, security procedures, and established support processes.
- Work flexible shifts, including night shifts, as required by the business.
Educational Qualification
Candidates graduating in 2025 or 2026 with a three-year full-time undergraduate degree may apply. Eligible qualifications include BCA, BSc, BA, BBA, B.Voc, BMS, BCom, and other qualifying three-year undergraduate degrees listed in the official notification.
Academic Requirements
- Minimum 50% marks in Class 10, Class 12, Diploma (where applicable), and undergraduate studies, as specified in the notification.
- No rounding off of 49.9% to 50%.
- Candidates must have at least 50% aggregate in their degree at the time of joining.
- No standing arrears at the time of application, as required by the notification.
- CGPA will be converted according to the respective university's norms.
Additional Requirements
- Candidates currently enrolled in full-time postgraduate courses are not eligible.
- Applicants must be Indian nationals or Overseas Citizens of India (OCIs) residing in India.
- Candidates must be willing to work from any assigned Cognizant office location and in the required shifts.
- Final onboarding is subject to satisfactory background verification.
Documents Required
For registration:
- Resume of up to two pages.
- Recent passport-size photograph with a light background and both ears visible, as specified in the notification.
For interviews:
- Academic documents and school and undergraduate mark sheets.
- College identity card, if available.
For onboarding:
- PAN card with accurate personal details.
- Aadhaar card.
- Voter ID or passport to verify citizenship, as specified in the notification.
- Verbal and written communication
- Customer service and user support
- Basic computer troubleshooting
- Hardware and software fundamentals
- Windows operating system basics
- IT helpdesk and service desk fundamentals
- Incident and ticket management
- Problem-solving and analytical thinking
- Teamwork and collaboration
- Time management
- Willingness to work in rotational and night shifts
- Customer-focused attitude
- Ability to learn new technologies
The recruitment process may include the following stages, depending on Cognizant's hiring requirements:
- Online Application: Submit your application through the official recruitment channel.
- Eligibility Screening: Academic qualifications, graduation batch, and marks may be verified.
- Assessment or Interview: Shortlisted candidates may be invited to complete the applicable assessments and interviews.
- Communication and Technical Evaluation: Candidates may be evaluated on communication, problem-solving, customer service, and basic technical knowledge.
- Document Verification: Academic and identity documents may be checked.
- Offer and Onboarding: Final selection and joining are subject to the company's recruitment requirements and satisfactory background verification.
The exact selection stages and interview schedule should be confirmed through official Cognizant communications.
Eligibles can apply for this drive online by clicking the link below. All upcoming interview details, exam schedules, and shortlisting updates will be sent directly to your registered email address.
👉 Click Here to Apply: Cognizant Official website
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