CGI Career Opening
CGI Service Desk Associate Recruitment 2026
Freshers Jobs in Bangalore
| Company | CGI |
|---|---|
| Category | IT |
| Job Type | Full Time |
| Location | Bangalore |
| Experience | Freshers |
| Batch Eligible | 2023 / 2024 / 2025 / 2026 |
| Course | Any Degree |
About Company
CGI is a global IT and business consulting services company that helps organizations improve their operations through technology solutions. Founded in 1976, CGI serves clients across banking, healthcare, government, manufacturing, telecommunications, and other industries. With a strong global presence, the company offers opportunities for fresh graduates to build careers in technical support, software development, consulting, and business operations.
Job Description
CGI is hiring Service Desk Associates to provide technical assistance and support to customers and internal users. Candidates will be responsible for handling support requests, troubleshooting technical issues, documenting incidents, and ensuring timely resolution of service tickets. This role is ideal for fresh graduates who are looking to start their careers in the IT support and customer service domain.
The selected candidates will work closely with technical teams and end users to resolve issues related to software, hardware, network connectivity, passwords, email access, and other IT-related concerns. Candidates should possess strong communication skills and a customer-focused approach.
Roles & Responsibilities
- Handle customer and user support requests through phone, email, and chat.
- Troubleshoot basic hardware and software issues.
- Log and manage incidents using ticketing tools.
- Escalate complex issues to higher-level support teams.
- Maintain accurate records of support activities.
- Follow service desk procedures and service-level agreements (SLAs).
- Provide timely updates to users regarding issue resolution.
- Ensure high customer satisfaction through quality support.
Eligibility Criteria
- Any Graduate from a recognized university.
- Freshers are eligible to apply.
- Good verbal and written communication skills.
- Basic understanding of computers, operating systems, and networking concepts.
- Willingness to work in rotational shifts if required.
- Strong problem-solving and analytical abilities.
Skills Required
- Technical Support
- Customer Service
- Troubleshooting
- Incident Management
- Ticketing Tools
- Communication Skills
- MS Office
- Basic Networking
- Windows Operating System
- Team Collaboration
Selection Process
- Application Review – Candidate profiles are screened based on eligibility, academic background, and communication skills.
- Online Assessment – Shortlisted candidates may undergo aptitude, reasoning, and basic technical evaluations.
- Interview Rounds – Candidates attend technical and HR interviews to assess problem-solving ability, technical knowledge, and cultural fit.
- Document Verification – Educational certificates, identity proof, and other required documents are verified.
- Offer & Onboarding – Selected candidates receive an offer letter followed by onboarding and training sessions.
This application is no longer accepting applications
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