CGI Service Desk Associate Recruitment 2026

CGI is a global IT and business consulting services company that helps organizations improve their operations through technology solutions. Founded in 1976, CGI serves clients across banking, healthcare, government, manufacturing, telecommunications, and other industries. With a strong global presence, the company offers opportunities for fresh graduates to build careers in technical support, software development, consulting, and business operations.

The expected salary for the Service Desk Associate position at CGI will depend on your skills, qualifications, interview performance, and company compensation policies. Freshers selected for this role may also receive additional benefits such as performance incentives, health insurance, paid leave, training programs, and other employee benefits based on company policy.

CGI is hiring Service Desk Associates to provide technical assistance and support to customers and internal users. Candidates will be responsible for handling support requests, troubleshooting technical issues, documenting incidents, and ensuring timely resolution of service tickets. This role is ideal for fresh graduates who are looking to start their careers in the IT support and customer service domain.

The selected candidates will work closely with technical teams and end users to resolve issues related to software, hardware, network connectivity, passwords, email access, and other IT-related concerns. Candidates should possess strong communication skills and a customer-focused approach.

• Handle customer and user support requests through phone, email, and chat.
• Troubleshoot basic hardware and software issues.
• Log and manage incidents using ticketing tools.
• Escalate complex issues to higher-level support teams.
• Maintain accurate records of support activities.
• Follow service desk procedures and service-level agreements (SLAs).
• Provide timely updates to users regarding issue resolution.
• Ensure high customer satisfaction through quality support.

• Any Graduate from a recognized university.
• Freshers are eligible to apply.
• Good verbal and written communication skills.
• Basic understanding of computers, operating systems, and networking concepts.
• Willingness to work in rotational shifts if required.
• Strong problem-solving and analytical abilities.

• Technical Support
• Customer Service
• Troubleshooting
• Incident Management
• Ticketing Tools
• Communication Skills
• MS Office
• Basic Networking
• Windows Operating System
• Team Collaboration

Eligibles can apply for this drive online by clicking the link below. All upcoming interview details, exam schedules, and shortlisting updates will be sent directly to your registered email address.

👉 Click Here to Apply: CGI Official website

Why Join CGI?

CGI is known for providing fresh graduates with a supportive work culture, career development programs, mentorship, and opportunities to grow within the organization.

Interview Tips for IT Roles

• Keep your resume updated with your latest skills.
• Be ready to explain your academic projects.
• Practice Coding Problems.
• Prepare HR Interview Answers.

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