Wipro Career Opening
Wipro Associate Recruitment 2026
Freshers Jobs in Hyderabad
| Company | Wipro |
|---|---|
| Category | IT |
| Job Type | Full time |
| Location | Hyderabad |
| Experience | Fresher |
| Batch Eligible | Any Batch |
| Course | Any Graduate |
About Company
Wipro is one of India’s leading multinational information technology, consulting, and business process services companies. With a global presence across multiple countries, Wipro delivers innovative solutions in IT services, consulting, cloud computing, digital transformation, and outsourcing.
Known for its employee-friendly policies, professional work culture, and strong learning ecosystem, Wipro provides excellent career opportunities for fresh graduates looking to start their journey in the IT and analyst domain. The company offers competitive compensation, structured training programs, and long-term growth opportunities.
Job Description
Wipro is hiring Graduate Freshers for the Associate / Service Desk Analyst role at its Hyderabad location. This is an excellent opportunity for candidates who want to build a career in the Analyst and IT support field.
As an Associate, you will be responsible for providing first-level technical and product support to clients via calls and emails. The role involves problem diagnosis, documentation, customer interaction, and adherence to service-level agreements (SLAs).
This position is ideal for candidates with good communication skills and a strong willingness to learn.
Roles & Responsibilities
- Handle incoming help requests from clients via phone calls and emails professionally
- Document end-user details including name, department, contact information, and issue description
- Record, track, and document all queries, troubleshooting steps, and resolutions
- Follow standard operating procedures to resolve client issues
- Resolve customer queries as per defined SLA timelines
- Maintain and update internal knowledge bases and FAQs
- Identify recurring issues by analyzing call logs and trends
- Update self-help documentation to improve resolution time
- Ensure accurate logging of calls and emails using tracking tools
- Maintain productivity by updating availability in internal systems
Eligibility Criteria
- Candidates must meet the following requirements to apply:
- Any Graduate degree from a recognized university
- Freshers are eligible to apply
- Basic understanding of IT support or customer service is an advantage
- Good verbal and written communication skills
- Willingness to work in shifts if required
Skills Required
- Strong communication and interpersonal skills
- Problem-solving and analytical thinking
- Basic computer and system knowledge
- Ability to follow processes and documentation standards
- Customer-focused mindset
- Willingness to learn new tools and technologies
This application is no longer accepting applications
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