Tech Mahindra Urgent Opening in Tech Mahindra – Hiring Customer Support Executives Across India (Freshers Apply Now) Recruitment 2025

Tech Mahindra has announced a mass hiring for Customer Support Executives across multiple locations in India. This is an excellent opportunity for freshers who want to build a career in BPO, Customer Service, or Technical Support.
The company is looking for enthusiastic individuals with strong communication skills and a passion for helping customers.

If you're planning to start your career in Voice Process, Chat Support, Email Support, or Service Desk, this role is a perfect entry point. Tech Mahindra offers attractive salaries, stable job roles, and a chance to grow in one of India's leading IT & Business Service organizations.

Salary information has not been disclosed in the available job details. Candidates should confirm compensation on the official application page.

As a Customer Support Executive at Tech Mahindra, you will be responsible for providing excellent service to customers across phone, chat, and emil channels. Your role includes resolving customer concerns, troubleshooting basic issues, and maintaining service quality in a fast-paced environment.
Key Job Responsibilities
Handle customer queries through voice calls, emails, and live chat
Provide accurate information and timely resolution for customer concerns
Perform basic troubleshooting for hardware, software, and network-related issues
Document customer interactions and maintain service desk records
Follow defined processes, scripts, and ITIL guidelines
Maintain professional behavior and ensure customer satisfaction
Assist users with system access, device support, and remote troubleshooting
Escalate complex issues to the appropriate team when required
Manage blended support (Voice + Email + Chat) as per operational requirements
Technical Support Responsibilities (If Assigned)
Troubleshoot computer systems, LAN, printers, and other devices
Support antivirus updates, patch management, and SCCM basics
Guide users through step-by-step instructions for resolving technical errors
Maintain accurate logs of technical incidents and resolutions

• As a Customer Support Executive, you will be responsible for handling customer queries through:
• Phone calls
• Live chat
• Email support
• This role requires excellent communication skills and the ability to understand and resolve customer concerns professionally.
• Key Responsibilities
• Respond accurately to customer questions via calls, emails, or chat
• Diagnose and troubleshoot basic technical issues
• Document issues and maintain service records in the system
• Provide step-by-step assistance for hardware or network issues
• Process customer requests and ensure quick resolution
• Maintain a positive attitude and show empathy during customer interactions
• Follow ITIL processes and service desk guidelines

• Some roles include basic technical troubleshooting such as:
• Hardware & network support for LAN, printers, mobile devices
• Desktop and laptop troubleshooting
• Remote assistance through support tools
• Antivirus updates, patch management & SCCM basics
• Handling blended processes (Voice + Email + Chat)

• Communication Skills
• Excellent verbal and written communication
• Clear pronunciation and neutral accent
• Active listening and ability to understand customer issues
• Ability to stay calm with difficult customers
• Customer Service Skills
• Strong problem-solving ability
• Empathy and patience
• Ability to handle high-volume queries
• Quick decision-making during customer interactions
• Good interpersonal and customer relationship management skills
• Technical Skills (Preferred but not mandatory)
• Basic understanding of computer hardware & networking
• Knowledge of LAN, printers, mobile device troubleshooting
• Familiarity with remote support tools
• Understanding of antivirus, updates, and patch basics
• Basic ITIL knowledge is an added advantage
• Workplace Skills
• Ability to work in rotational shifts
• Good time management and organization
• Team collaboration and coordination
• Multitasking ability in a blended process environment
• Positive attitude and willingness to learn
• Additional Skills (Good to Have)
• Previous experience in customer support or BPO
• Experience in domestic/international calling
• Ability to meet performance targets
• Understanding of CRM or ticketing tools

Eligibles can apply for this drive online by clicking the link below. All upcoming interview details, exam schedules, and shortlisting updates will be sent directly to your registered email address.

👉 Click Here to Apply: Tech Mahindra Official website