Salesforce Associate Technical Support Engineer Recruitment 2026
Freshers Jobs in Hyderabad
| Company | Salesforce |
|---|---|
| Category | IT |
| Job Type | Full Time |
| Location | Hyderabad |
| Experience | 0 - 1 Year |
| Batch Eligible | Any Batch |
| Course | B.E / B.Tech |
Salesforce is a global technology company known for its cloud-based customer relationship management (CRM) platform and enterprise software solutions. The company helps businesses improve customer engagement, streamline operations, and make better use of data and artificial intelligence.
Salesforce focuses on customer success, innovation, trust, and collaboration. Its Cloud Success teams support customers in using Salesforce products effectively, resolving technical challenges, and achieving better business outcomes.
Salesforce is hiring an Associate Technical Support Engineer for its Global Voice Support Team within Cloud Success in Hyderabad, India. This full-time, office-based opportunity is suited to candidates interested in IT support, cloud technology, technical troubleshooting, and customer experience.
In this role, you will assist Salesforce customers worldwide by investigating technical issues, explaining product features, and recommending best practices. You will communicate with customers through phone, email, and chat while documenting cases and coordinating escalations when necessary.
The position operates in a 24/7 support environment, so candidates must be comfortable working rotating shifts that may change according to business requirements. Salesforce also values an AI-forward mindset, including an interest in automation and tools that improve support efficiency.
- Provide technical support to Salesforce customers worldwide through phone, email, and chat.
- Investigate customer issues and help identify appropriate troubleshooting steps.
- Guide users on user management, data management, reports, and dashboards.
- Explain Salesforce product features and recommend relevant best practices.
- Maintain accurate customer communications, case notes, and support documentation in Salesforce.
- Identify issues that require escalation to Professional Services or the Account Executive team.
- Follow established support procedures and contribute ideas for improving support operations.
- Explore opportunities to use AI tools and automation to reduce repetitive tasks and improve resolution efficiency.
- Work rotating shifts as required by the company's 24/7 global support model.
- Maintain a professional, customer-focused approach when handling technical concerns.
Candidates interested in the Associate Technical Support Engineer position at Salesforce should review the following requirements:
- Educational Qualification: Bachelor's degree in Computer Science, Information Technology, or a related technical field is listed as a preferred qualification.
- Experience: Up to 12 months of experience in voice support, IT support, product support operations, or a customer-handling role.
- Communication: Strong written and verbal English communication skills.
- Problem-Solving: Ability to analyze technical issues and approach problems logically.
- Customer Service: A customer-first attitude and genuine interest in helping users resolve problems.
- Adaptability: Willingness to learn new technologies, handle changing priorities, and work in a fast-paced environment.
- Shift Flexibility: Willingness to work rotating shifts in a 24/7 support environment.
- Technical Interest: Ability and enthusiasm to learn Salesforce cloud applications and enterprise software.
Candidates should verify the complete eligibility requirements on the official Salesforce careers page before applying.
Technical Skills
- Technical Troubleshooting
- IT Support Fundamentals
- Cloud Applications
- Software Product Support
- User and Data Management
- Reports and Dashboards
- Case Management and Documentation
Professional Skills
- English Communication
- Customer Service
- Analytical Thinking
- Problem-Solving
- Attention to Detail
- Time Management
- Teamwork and Collaboration
- Adaptability and Quick Learning
Additional Advantages
- Familiarity with Salesforce CRM
- Interest in AI tools and workflow automation
- Experience supporting international customers
- Salesforce ADM 201 and/or ADM 211 certification
- Knowledge of German, French, Italian, Spanish, Portuguese, or Dutch
The additional advantages above are desirable, not mandatory, according to the supplied job listing.
Salesforce has not specified the complete selection stages in the supplied job description.
Applicants should monitor their registered email address and the official Salesforce careers portal for application updates, assessment invitations, interview schedules, and further recruitment instructions.
Preparation Tips:
- Practise English communication and customer-support scenarios.
- Review basic IT troubleshooting concepts.
- Prepare examples demonstrating analytical thinking and problem-solving.
- Learn the fundamentals of cloud applications, CRM systems, and Salesforce products.
- Be prepared to discuss your flexibility for rotating shifts.
- Understand how AI tools and automation can improve customer support.
Eligibles can apply for this drive online by clicking the link below. All upcoming interview details, exam schedules, and shortlisting updates will be sent directly to your registered email address.
👉 Click Here to Apply: Salesforce Official website
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