Oracle Support Engineer Recruitment 2026

We are a cloud technology company that helps organizations around the world access the computing infrastructure and software they need to grow and innovate. Our solutions help businesses improve efficiency, work more effectively, and make better use of their data.

We also developed the world’s first autonomous database, designed to help customers manage, organize, and secure their data more easily.

Salary information has not been disclosed in the available job details. Candidates should confirm compensation on the official application page.

As part of the Support team, you will help Oracle customers get the assistance they need after purchasing Oracle products and services. The role involves handling customer questions through phone and online channels, resolving non-technical concerns, and helping customers with technical questions related to Oracle Support Services.

You will also act as a key point of contact for customers, helping build strong relationships with the Support team. The position includes working with internal Oracle teams to resolve customer concerns, provide guidance on different customer situations, and help address escalated issues efficiently.

• Provide post-sales support to Oracle customers and help address their questions, concerns, and service-related needs.
• Handle customer inquiries through phone, email, and other electronic communication channels.
• Assist customers with non-technical issues and provide guidance on using Oracle Support Services.
• Help customers troubleshoot technical questions related to Oracle Electronic Support Services.
• Act as a key point of contact between customers and Oracle’s internal teams to ensure issues are handled efficiently.
• Work with Senior Client Relations Analysts and management when additional guidance or escalation is required.
• Provide clear and practical solutions for a variety of technical and non-technical customer issues.
• Resolve customer concerns whenever possible in real time and follow up on more complex issues when necessary.
• Maintain a customer-focused approach while ensuring timely and professional support throughout the resolution process.

• Bachelor’s degree or equivalent qualification in any relevant field.
• Fresh graduates and candidates with 0–2+ years of experience can apply.
• Candidates with a basic understanding of customer support, communication, and technical concepts are preferred.

• Good written and verbal communication skills.
• Strong customer service and problem-solving abilities.
• Basic understanding of technical support and troubleshooting.
• Ability to handle customer queries professionally through phone and electronic channels.
• Good listening and interpersonal skills.
• Ability to work with internal teams to resolve customer issues.
• Willingness to learn Oracle products, services, and support processes.
• Good time management and ability to handle multiple customer requests.
• Career Level: IC1 (Individual Contributor).

Eligibles can apply for this drive online by clicking the link below. All upcoming interview details, exam schedules, and shortlisting updates will be sent directly to your registered email address.

👉 Click Here to Apply: Oracle Official website