Hexaware Career Opening
Hexaware Customer Service Domestic Quality Analyst – BPS Recruitment 2026
Freshers Jobs in Bangalore
| Company | Hexaware |
|---|---|
| Category | BPO |
| Job Type | Full Time |
| Location | Bangalore |
| Experience | 0 - 1 Year |
| Batch Eligible | 2023 / 2024 / 2025 / 2026 |
| Course | Any Degree |
About Company
Hexaware Technologies is a global IT and business process services company that delivers digital transformation solutions to clients across various industries. With operations in multiple countries, the company provides services in cloud computing, automation, artificial intelligence, customer experience, and business process management. Hexaware is known for its employee-friendly work culture, structured training programs, and career growth opportunities, making it an excellent choice for freshers and early-career professionals.
Job Description
Hexaware Technologies is hiring Customer Service Domestic Quality Analysts – BPS for its Bengaluru office. In this role, you will evaluate customer interactions, monitor service quality, and ensure that customer support teams follow process guidelines and quality standards. You will review voice and non-voice interactions, identify improvement areas, provide feedback to agents, and help enhance the overall customer experience. Freshers with good communication skills and attention to detail are encouraged to apply.
Roles & Responsibilities
- Monitor customer service interactions for quality.
- Evaluate calls, chats, or emails based on defined quality standards.
- Prepare quality reports and maintain evaluation records.
- Share constructive feedback with customer support agents.
- Identify process improvement opportunities.
- Ensure compliance with company policies and quality guidelines.
- Maintain accuracy while reviewing customer interactions.
- Work closely with team leaders and operations teams.
- Support continuous improvement initiatives.
- Meet daily and weekly quality targets.
Eligibility Criteria
- Freshers and candidates with up to 1 year of experience can apply.
- Minimum qualification: 10+2, Diploma, or any Graduation.
- Good verbal and written communication skills.
- Basic computer knowledge and MS Office skills.
- Strong observation and analytical abilities.
- Ability to work in a team environment.
- Willingness to work in rotational shifts if required.
- Good time management and attention to detail.
Skills Required
- Quality Analysis
- Customer Service
- Communication Skills
- Active Listening
- MS Excel
- MS Office
- Data Analysis
- Reporting
- Process Compliance
Selection Process
- Online Application
- Resume Shortlisting
- HR Screening
- Communication Assessment
- Operations Interview
- HR Interview
- Document Verification
- Offer Letter
This application is no longer accepting applications
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