Virtusa GCP Tech Support Agent Recruitment 2026 | Freshers Jobs in Hyderabad
Exciting career opportunity ahead! Virtusa is hosting an off-campus drive to recruit talented freshers and young professionals for the GCP Tech Support Agent role. Go through the complete breakdown below regarding eligibility, core roles, operational responsibilities, and application details.
| Company | Virtusa |
|---|---|
| Category | IT |
| Job Type | Full time |
| Location | Hyderabad |
| Experience | Freshers |
| Batch Eligible | 2023 / 2024 / 2025 |
| Course | B.E / B.Tech |
Virtusa is a globally recognized IT services company that focuses on digital transformation, cloud services, and IT consulting. Founded in 1996, Virtusa has grown into a trusted partner for many Global 2000 companies across industries like banking, healthcare, telecommunications, and media.
The company specializes in helping businesses modernize their systems and adopt new technologies such as cloud computing, artificial intelligence, and data analytics. With delivery centers across India, the US, and other global locations, Virtusa offers a dynamic work environment where employees get exposure to international projects.
Virtusa’s strong emphasis on innovation, learning, and employee growth makes it a preferred choice among fresh graduates. The company invests heavily in training programs, certifications, and career development, helping employees stay relevant in a competitive IT landscape.
For candidates interested in Off Campus Hiring opportunities, Virtusa provides a solid foundation to start a long-term career in IT and cloud technologies.
The salary for the GCP Tech Support Agent position will be offered according to company norms and industry standards.
As a GCP Tech Support Agent, you will act as the first point of contact for users facing technical issues within Google Cloud Platform (GCP) and Google Workspace. This is a support-based role that combines troubleshooting, system monitoring, and customer interaction.
Your primary responsibility will be to ensure that users experience minimal downtime and that cloud services operate smoothly. You will work with tools like monitoring dashboards, ticketing systems, and AI-based assistants to identify and resolve issues quickly.
The role requires both technical understanding and strong communication skills. You will be expected to diagnose issues related to virtual machines, storage access, networking, and user authentication.
This is an excellent opportunity for freshers who want to enter the cloud domain without starting directly as a developer. It gives hands-on exposure to real-time cloud environments and enterprise-level systems.
- Monitor incoming support tickets using tools like Jira or ServiceNow
- Identify and categorize technical issues based on severity
- Provide first-level troubleshooting for GCP-related problems
- Assist users with VM management and cloud storage access
- Resolve Google Workspace issues such as password resets
- Follow predefined runbooks to fix common technical errors
- Monitor system alerts like CPU usage and disk space
- Analyze logs using cloud monitoring tools
- Escalate complex issues to higher-level teams when required
- Ensure quick and effective resolution to maintain user satisfaction
- Candidates must have a degree in B.E / B.Tech or equivalent
- Freshers and candidates with up to 2 years of experience can apply
- Basic understanding of cloud computing is required
- Knowledge of Google Cloud Platform concepts is preferred
- Familiarity with IT support or help desk roles is an advantage
- Strong communication skills in English
- Willingness to work in rotational shifts
- Ability to work in a team-oriented environment
- Problem-solving mindset and analytical thinking
- Candidates from 2023, 2024, 2025 batch are eligible
- Basic knowledge of Google Cloud Platform (GCP)
- Understanding of Compute Engine and virtual machines
- Familiarity with IAM (Identity and Access Management)
- Knowledge of networking concepts like VPC
- Ability to troubleshoot technical issues
- Good communication and interpersonal skills
- Experience with ticketing tools is a plus
- Basic understanding of cloud security concepts
- Ability to read and analyze logs
- Willingness to learn new technologies quickly
Eligibles can apply for this drive online by clicking the link below. All upcoming interview details, exam schedules, and shortlisting updates will be sent directly to your registered email address.
👉 Click Here to Apply: Virtusa Official website
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