Policybazaar Customer Service Representative Recruitment 2026 | Freshers Jobs in Gurugram

Policybazaar is one of India’s largest online insurance marketplaces and a well-known fintech company. Founded in 2008, the company changed how people purchase insurance by making it simple, transparent, and accessible online.

Today, Policybazaar handles millions of users every year and plays a major role in increasing awareness about insurance products like life insurance, health insurance, and term plans. The company has strong backing from major global investors such as SoftBank, Tiger Global, and InfoEdge.

What makes Policybazaar stand out is its customer-focused approach. The platform allows users to compare different insurance products and choose what suits them best. Over the years, the company has built trust among users and established itself as a leader in the insurance sector.

For employees, Policybazaar offers a fast-paced work environment where learning happens quickly. It is especially known for providing opportunities to freshers who are willing to work hard and grow.

The salary for the Customer Service Representative position will be offered according to company norms and industry standards.

The role of a Customer Service Representative at Policybazaar mainly involves handling customer queries related to insurance products. You will interact with customers through calls, understand their concerns, and provide accurate solutions.

On a daily basis, your work will include answering incoming calls, making outbound calls when required, and helping customers understand policies. You will also update customer information and ensure that requests are processed correctly.

This role is not just about answering calls—it is about building trust with customers. You need to listen carefully, respond clearly, and solve problems efficiently.

👉 What you will actually do daily:

Talk to customers continuously
Explain insurance plans in simple terms
Handle complaints and questions
Work on systems to update data

• Handle inbound and outbound customer calls professionally
• Understand customer requirements and provide suitable solutions
• Resolve queries related to insurance policies
• Maintain accurate records of customer interactions
• Follow company guidelines and processes strictly
• Work with internal teams to resolve escalations
• Ensure high customer satisfaction in every interaction
• Meet daily call handling and performance targets
• Update systems with correct customer information
• Improve communication and product knowledge continuously

• Any graduate can apply for this role
• Freshers are eligible
• Candidates with up to 2 years experience can apply
• Open to all batch years
• Must have good communication skills
• Basic computer knowledge is required
• Willingness to work in a fast-paced environment
• Ability to handle customer conversations confidently
• Flexibility to work in shifts if required
• Must be ready to work from office (Gurugram location)

• Strong verbal communication in English and Hindi
• Active listening skills
• Problem-solving ability
• Basic computer handling skills
• Ability to manage high call volumes
• Customer-focused mindset
• Patience and emotional control
• Time management
• Adaptability to work pressure
• Team collaboration

Eligibles can apply for this drive online by clicking the link below. All upcoming interview details, exam schedules, and shortlisting updates will be sent directly to your registered email address.

👉 Click Here to Apply: Policybazaar Official website

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