Concentrix Career Opening
Concentrix Customer Service Representative Recruitment 2026
Freshers Jobs in Chennai
| Company | Concentrix |
|---|---|
| Category | Non-IT |
| Job Type | Full Time |
| Location | Chennai |
| Experience | Freshers |
| Batch Eligible | 2023 / 2024 / 2025 / 2026 |
| Course | Any Graduate |
About Company
Concentrix is a global technology and business services company that helps some of the world's leading brands deliver exceptional customer experiences. With operations across multiple countries and thousands of employees worldwide, Concentrix provides customer support, technical assistance, sales, and business process solutions for clients across industries such as technology, healthcare, banking, retail, and telecommunications. The company offers a dynamic work environment, extensive training programs, and excellent career growth opportunities for fresh graduates looking to start their professional journey.
Job Description
Concentrix is hiring freshers for the position of Customer Service Representative in Chennai. Candidates will be responsible for handling customer queries, resolving issues, providing information about products and services, and ensuring a positive customer experience through voice, chat, or email support channels.
The ideal candidate should possess excellent communication skills, a customer-focused mindset, and the ability to work in a fast-paced environment. Fresh graduates who are eager to learn and build a career in customer support are encouraged to apply.
This role offers comprehensive training, exposure to international customer service standards, and opportunities for career advancement within the organization.
Roles & Responsibilities
- Handle customer inquiries through calls, chats, or emails.
- Provide accurate information regarding products and services.
- Resolve customer complaints professionally and efficiently.
- Maintain high levels of customer satisfaction.
- Record customer interactions in internal systems.
- Escalate complex issues to relevant teams when necessary.
- Follow company policies and quality standards.
- Meet daily productivity and performance targets.
- Build positive relationships with customers.
- Ensure timely resolution of customer concerns.
Eligibility Criteria
- Any Graduate or Undergraduate can apply.
- Freshers are eligible.
- Excellent verbal and written communication skills.
- Basic computer knowledge is required.
- Willingness to work in rotational shifts if required.
- Strong customer service orientation.
- Ability to work from office in Chennai.
Skills Required
- Communication Skills
- Customer Service
- Problem Solving
- Active Listening
- Time Management
- MS Office Basics
- Interpersonal Skills
- Team Collaboration
- Adaptability
- Attention to Detail
Selection Process
- Online Application
- Resume Screening
- HR Interview
- Communication Assessment
- Operations Round
- Final Selection & Offer Letter
This application is no longer accepting applications
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