CGI User Researcher Recruitment 2026
Freshers Opportunity for Candidates
| Company | CGI |
|---|---|
| Category | IT |
| Job Type | Full Time |
| Location | Remote |
| Experience | Any Experience Level |
| Batch Eligible | Any Batch |
| Course | Any Graduate |
CGI is one of the world's largest IT and business consulting services firms, delivering technology solutions and digital transformation services to organisations across multiple industries. In the United Kingdom, CGI works with government and public sector organisations to develop accessible, reliable and user-focused digital services.
The company promotes collaboration, professional development, inclusion and employee ownership. CGI Partners work together to solve complex business challenges, improve digital experiences and deliver meaningful outcomes for clients and communities.
CGI is hiring a User Researcher in the United Kingdom to support the development and improvement of digital services for UK government organisations. This full-time, hybrid opportunity is suited to professionals with experience in user research, human-centred design and public sector digital delivery.
As a User Researcher, you will investigate user needs, understand challenges in existing services and translate research findings into practical recommendations. Working alongside product managers, designers, developers and other stakeholders, you will help teams make informed decisions and deliver accessible, inclusive and effective digital experiences.
The role involves planning research activities, applying qualitative and quantitative methods, analysing user feedback and presenting insights that influence service design. You will also support service assessments, promote accessibility in line with WCAG 2.2 AA requirements and help teams follow UK Government Digital Service standards.
Candidates should have experience conducting user research in a UK government environment, strong stakeholder engagement skills and an understanding of ethical research and data privacy. Applicants must already hold UK Security Clearance or be eligible to obtain it.
Join CGI to contribute to public services that make a difference while developing your research expertise within a collaborative technology and consulting environment.
- Plan and deliver user research activities for UK government digital services.
- Conduct qualitative and quantitative research to understand user needs, behaviours and expectations.
- Analyse research data and identify usability issues, service barriers and opportunities for improvement.
- Present research findings, personas, empathy maps and user journey insights to project teams and stakeholders.
- Collaborate with designers, product managers, developers and delivery teams to improve digital services.
- Apply human-centred design principles throughout the service development lifecycle.
- Support service assessments in line with Government Service Standards and relevant GOV.UK guidance.
- Promote inclusive research practices and accessibility in accordance with WCAG 2.2 AA requirements.
- Communicate evidence-based recommendations to influence product and service design decisions.
- Maintain ethical research practices, informed consent, confidentiality and data privacy.
- Contribute to continuous improvement and evidence-led decision-making across multidisciplinary teams.
- Explore appropriate AI tools that can support service delivery while applying professional judgement.
Candidates applying for the CGI User Researcher position should meet the following requirements:
- Proven experience conducting user research within a UK government environment.
- Strong understanding of the GOV.UK Service Manual, Government Service Standards and Government Design Principles.
- Knowledge of WCAG 2.2 AA accessibility standards and inclusive research methods.
- Practical experience with qualitative and quantitative research techniques.
- Ability to interpret research findings and convert insights into actionable recommendations.
- Strong communication, presentation and stakeholder management skills.
- Experience working in agile, multidisciplinary teams.
- Understanding of research ethics, participant consent, privacy and data protection.
- Ability to collaborate with technical and non-technical stakeholders.
- Must hold UK Security Clearance or be eligible to obtain the required clearance.
- Familiarity with AI tools for improving service delivery is desirable.
Core Skills
- Human-Centred Design
- Qualitative User Research
- Quantitative Research Methods
- User Interviews and Research Planning
- Research Analysis and Synthesis
- User Journey Mapping
- Persona Development
- Usability and Accessibility Research
- Stakeholder Engagement
- Evidence-Based Decision-Making
- Agile Delivery
- Government Digital Service Standards
- WCAG 2.2 AA Accessibility
- Research Ethics and Data Privacy
Desirable Skills
- AI Tools for Service Delivery
- Public Sector Digital Transformation
- Service Assessment Support
- Inclusive Research Methodologies
CGI highlights a range of employee benefits and professional development opportunities, including:
- Competitive salary.
- Pension benefits.
- Private healthcare.
- Employee share scheme with a stated 3.5% contribution and 3.5% matching arrangement, subject to the applicable scheme terms.
- Employee ownership through CGI's Partner model.
- Training and career development opportunities.
- Collaborative and inclusive working culture.
- Opportunities to contribute to public sector digital transformation.
- Hybrid working arrangement for this position.
Actual eligibility for individual benefits is subject to CGI's applicable employment policies and scheme terms.
Eligibles can apply for this drive online by clicking the link below. All upcoming interview details, exam schedules, and shortlisting updates will be sent directly to your registered email address.
👉 Click Here to Apply: CGI Official website
👉 Join our WhatsApp Group : Click Here
👉 Join our Telegram Channel : Click Here
Expand your search by exploring active off-campus opportunities, specialized training domains, and regional hiring hubs tailored for freshers.
