CSG Billing Systems Analyst Recruitment 2026

CSG is a global leader in customer engagement, revenue management, and payment solutions. With over 40 years of industry experience, CSG helps companies across the world deliver exceptional digital customer experiences.

The company operates in more than 20 countries with over 5,000 employees and serves 900+ customers across telecommunications, retail, financial services, and healthcare industries.

CSG is known for its cloud-first architecture and customer-focused approach. It supports global brands in launching digital services, expanding into new markets, and enhancing customer engagement strategies.

Working at CSG means being part of an innovative environment where talent is valued beyond resumes, and employees are encouraged to grow professionally.

Salary information has not been disclosed in the available job details. Candidates should confirm compensation on the official application page.

CSG is looking for enthusiastic and motivated freshers who are ready to build their career in billing systems and IT operations. The selected candidates will be responsible for system monitoring, issue resolution, and ensuring smooth production support.

This role is ideal for candidates who have basic technical knowledge of Unix, SQL, and IT Service Management (ITSM) tools like Jira, ServiceNow, or Remedy.

• As a Billing Systems Analyst at CSG, your responsibilities will include:
• Monitoring system performance and production environments.
• Performing first-level analysis using predefined Standard Operating Procedures (SOPs).
• Troubleshooting basic issues in Unix/Linux and SQL environments.
• Working with ITSM tools such as Jira, ServiceNow, or Remedy.
• Managing alerts via monitoring tools, scripts (Shell/Perl), and email notifications.
• Coordinating with Level 2 and Level 3 support teams for issue resolution.
• Understanding and adhering to customer SLA (Service Level Agreements).
• Handling incident triaging and escalation processes.
• Identifying recurring issues and suggesting proactive monitoring improvements.
• Documenting system architecture, operational processes, and configuration details.
• Participating in 24×7 rotational shifts and on-call schedules.
• Maintaining clear shift handover documentation and escalation matrices.
• Communicating technical issues clearly to non-technical stakeholders.
• Capturing detailed chronology of events for critical production incidents.
• This role requires flexibility, strong communication skills, and a willingness to work in rotational shifts.

• Candidates must have:
• Bachelor’s Degree in:
• Information Technology
• Computer Science
• Electrical Engineering
• Software Engineering
• Telecommunications
• Or any related technical field
• Freshers and candidates with 0–1 year of experience can apply.

• To succeed in this role, candidates should have:
• Basic knowledge of Unix/Linux systems
• Understanding of SQL and database concepts (Oracle/MySQL preferred)
• Familiarity with ITSM tools like Jira, ServiceNow, or Remedy
• Knowledge of scripting languages (Perl, Python, Groovy, Ruby, Bash)
• Strong troubleshooting skills
• Good communication skills in English
• Ability to handle customer interactions professionally
• Basic understanding of telecom and billing systems (preferred but not mandatory)
• Candidates who are passionate about system monitoring and production support will find this role highly rewarding.

Eligibles can apply for this drive online by clicking the link below. All upcoming interview details, exam schedules, and shortlisting updates will be sent directly to your registered email address.

👉 Click Here to Apply: CSG Official website