PTC Associate Technical Support Representative Recruitment 2026

PTC is a global leader in digital transformation, providing cutting-edge software solutions that help industrial companies improve productivity, efficiency, and innovation. The company specializes in technologies like CAD, IoT (Internet of Things), AR (Augmented Reality), and PLM (Product Lifecycle Management). With a strong presence worldwide, PTC empowers organizations to transform their operations using smart, connected technologies. Their solutions help businesses design better products, optimize manufacturing processes, and enhance customer experiences. PTC is known for its employee-friendly culture, innovation-driven environment, and commitment to professional growth. Employees get the opportunity to work with advanced technologies and collaborate with industry experts. The company promotes diversity, inclusion, and continuous learning, making it one of the best workplaces for freshers entering the tech industry.

The Associate Technical Support Representative (TSR) role at PTC is part of the Support Services Team, where employees provide technical assistance to customers across North America. In this role, you will handle customer queries, resolve technical issues, and ensure smooth case management using CRM tools. You will also be responsible for routing cases, managing support tickets, and assisting users with PTC platforms like the eSupport portal. Additionally, you will act as a Community Moderator, helping maintain online forums and ensuring customer queries are addressed properly. This role requires strong communication skills, technical understanding, and the ability to work in a night shift environment. This is an excellent entry-level role for candidates who want to build a career in technical support, IT services, or SaaS companies.