PTC Associate Technical Support Representative Recruitment 2026

PTC is a global leader in digital transformation, providing cutting-edge software solutions that help industrial companies improve productivity, efficiency, and innovation. The company specializes in technologies like CAD, IoT (Internet of Things), AR (Augmented Reality), and PLM (Product Lifecycle Management).

With a strong presence worldwide, PTC empowers organizations to transform their operations using smart, connected technologies. Their solutions help businesses design better products, optimize manufacturing processes, and enhance customer experiences.

PTC is known for its employee-friendly culture, innovation-driven environment, and commitment to professional growth. Employees get the opportunity to work with advanced technologies and collaborate with industry experts. The company promotes diversity, inclusion, and continuous learning, making it one of the best workplaces for freshers entering the tech industry.

Salary information has not been disclosed in the available job details. Candidates should confirm compensation on the official application page.

The Associate Technical Support Representative (TSR) role at PTC is part of the Support Services Team, where employees provide technical assistance to customers across North America.

In this role, you will handle customer queries, resolve technical issues, and ensure smooth case management using CRM tools. You will also be responsible for routing cases, managing support tickets, and assisting users with PTC platforms like the eSupport portal.

Additionally, you will act as a Community Moderator, helping maintain online forums and ensuring customer queries are addressed properly. This role requires strong communication skills, technical understanding, and the ability to work in a night shift environment.

This is an excellent entry-level role for candidates who want to build a career in technical support, IT services, or SaaS companies.

• Handle customer support cases via phone, email, and CRM tools
• Open and manage support tickets in the system
• Route issues to appropriate technical teams
• Escalate urgent or critical issues to management
• Monitor customer satisfaction and feedback
• Support users with PTC tools like eSupport portal
• Act as a Community Moderator for online platforms
• Maintain documentation and case records
• Assist in troubleshooting and issue analysis
• Collaborate with internal teams for faster resolution

• Bachelor’s degree in any discipline
• Freshers or candidates with up to 1 year experience
• Any batch eligible (2023, 2024, 2025 & earlier)
• Basic understanding of technical support processes
• Willingness to work in night shifts
• Good communication skills (English required)
• Basic knowledge of computer systems
• Ability to work in a team environment
• Problem-solving attitude

• Strong communication skills (verbal & written)
• Basic troubleshooting and technical understanding
• Knowledge of Windows operating system
• Familiarity with CRM tools (preferred)
• Time management and multitasking ability
• Analytical and problem-solving skills
• Customer handling skills
• Attention to detail
• Documentation and reporting skills

Eligibles can apply for this drive online by clicking the link below. All upcoming interview details, exam schedules, and shortlisting updates will be sent directly to your registered email address.

👉 Click Here to Apply: PTC Official website