Wipro Career Opening
Wipro Associate (Service Desk Analyst) Recruitment 2026
Freshers Jobs in Pune
| Company | Wipro |
|---|---|
| Category | IT |
| Job Type | Full time |
| Location | Pune |
| Experience | Fresher – 2 Year |
| Batch Eligible | Any Graduate |
| Course | Any Graduation |
About Company
Wipro Limited is one of India’s leading global information technology, consulting, and business process services companies. Wipro helps organizations realize their digital transformation goals through innovative solutions in cloud, analytics, digital, and automation.
With a strong global presence and a reputation for employee-friendly policies, Wipro offers excellent career opportunities, competitive benefits, and long-term professional growth for fresh graduates.
Job Description
As an Associate – Service Desk Analyst at Wipro, you will be responsible for handling incoming support requests from clients and providing effective solutions as per defined service-level agreements (SLAs).
This role involves client interaction, issue documentation, troubleshooting, and knowledge base management, making it an ideal entry-level position for freshers who want to build a strong foundation in IT services.
Roles & Responsibilities
- The key responsibilities of the Associate role include:
- Handling all incoming help requests from clients via telephone and email in a professional and courteous manner
- Documentin complete end-user information such as name, department, contact details, and issue description
- Updating availability status in the RAVE system to maintain process productivity
- Recording, tracking, and documenting all client queries and resolution steps
- Following standard operating procedures to resolve client issues
- Resolving client queries within the defined SLA timelines
- Accessing and maintaining internal knowledge bases and FAQs for effective problem resolution
- Learning product and system details to improve troubleshooting and client interaction
- Analyzing call and ticket logs to identify recurring issues and prevent future problems
- Creating and maintaining self-help documents to reduce resolution time
Eligibility Criteria
- Educational Qualification
- Any Graduate from a recognized university
- Experience
- Freshers are eligible to apply
Skills Required
- Good communication skills (verbal and written)
- Basic understanding of IT systems and applications
- Problem-solving and analytical skills
- Customer-focused approach
- Willingness to learn new tools and processes
This application is no longer accepting applications
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