Wipro Associate (Service Desk Analyst) Recruitment 2026 | Freshers Jobs in Pune
Exciting career opportunity ahead! Wipro is hosting an off-campus drive to recruit talented freshers and young professionals for the Associate (Service Desk Analyst) role. Go through the complete breakdown below regarding eligibility, core roles, operational responsibilities, and application details.
| Company | Wipro |
|---|---|
| Category | IT |
| Job Type | Full time |
| Location | Pune |
| Experience | Fresher – 2 Year |
| Batch Eligible | Any Graduate |
| Course | Any Graduation |
Wipro Limited is one of India’s leading global information technology, consulting, and business process services companies. Wipro helps organizations realize their digital transformation goals through innovative solutions in cloud, analytics, digital, and automation.
With a strong global presence and a reputation for employee-friendly policies, Wipro offers excellent career opportunities, competitive benefits, and long-term professional growth for fresh graduates.
The salary for the Associate (Service Desk Analyst) position will be offered according to company norms and industry standards.
As an Associate – Service Desk Analyst at Wipro, you will be responsible for handling incoming support requests from clients and providing effective solutions as per defined service-level agreements (SLAs).
This role involves client interaction, issue documentation, troubleshooting, and knowledge base management, making it an ideal entry-level position for freshers who want to build a strong foundation in IT services.
- The key responsibilities of the Associate role include:
- Handling all incoming help requests from clients via telephone and email in a professional and courteous manner
- Documentin complete end-user information such as name, department, contact details, and issue description
- Updating availability status in the RAVE system to maintain process productivity
- Recording, tracking, and documenting all client queries and resolution steps
- Following standard operating procedures to resolve client issues
- Resolving client queries within the defined SLA timelines
- Accessing and maintaining internal knowledge bases and FAQs for effective problem resolution
- Learning product and system details to improve troubleshooting and client interaction
- Analyzing call and ticket logs to identify recurring issues and prevent future problems
- Creating and maintaining self-help documents to reduce resolution time
- Educational Qualification
- Any Graduate from a recognized university
- Experience
- Freshers are eligible to apply
- Good communication skills (verbal and written)
- Basic understanding of IT systems and applications
- Problem-solving and analytical skills
- Customer-focused approach
- Willingness to learn new tools and processes
Eligibles can apply for this drive online by clicking the link below. All upcoming interview details, exam schedules, and shortlisting updates will be sent directly to your registered email address.
👉 Click Here to Apply: Wipro Official website
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